Category Archives: Virtual Teams
Knowledge, Skills and Abilities (KSAs) of Effective Virtual Team Members.
Building on related work in the academic field, Newman (2005) offers an extensive list of the knowledge, skills and abilities (KSAs) of effective virtual team members, including:
|Listens effectively||Well organized||Objective|
|Communicates often||Provides feedback||Respects others|
|Shows initiative||Flexible||Positive attitude|
|Trustworthy/ dependable||Dedicated to doing a good job||Self-motivated|
|Willing to do their fair share||Open to the views of others||Provides work in a timely fashion|
|Reads and understands the material||Works well without supervision||Able to compromise / reach consensus|
|Communicates effectively through writing|
The following four “cornerstones” are presented as necessary elements in the development and sustainability of a virtual team: direction, competence, opportunity and motivation (Harwood, 2008). This is referred to as the DCOM model, using the abbreviation of the four elemental words: Direction, Competence, Opportunity, and Motivation.
|Cornerstone||Considerations for Virtual Organizations|
|Direction – the why and the how of doing the work||How clear is the direction that collaboration is required as part of the strategy – and is essential to success?|
|Competence – KSAs needed||Do people have the technical and interpersonal skills they need to collaborate effectively across boundaries?|
|Opportunity – enabling team with support and resources, technology, work processes||Do work processes incorporate time zone and other boundary conditions? Is technology leveraged to support collaboration?|
|Motivation – performance based on willingness to do the work||What practices have been put in place to keep people informed, five helpful feedback, and recognize success as a total network?|