Collaboration Effectiveness in a Virtual Environment
The following four “cornerstones” are presented as necessary elements in the development and sustainability of a virtual team: direction, competence, opportunity and motivation (Harwood, 2008). This is referred to as the DCOM model, using the abbreviation of the four elemental words: Direction, Competence, Opportunity, and Motivation.
|Cornerstone||Considerations for Virtual Organizations|
|Direction – the why and the how of doing the work||How clear is the direction that collaboration is required as part of the strategy – and is essential to success?|
|Competence – KSAs needed||Do people have the technical and interpersonal skills they need to collaborate effectively across boundaries?|
|Opportunity – enabling team with support and resources, technology, work processes||Do work processes incorporate time zone and other boundary conditions? Is technology leveraged to support collaboration?|
|Motivation – performance based on willingness to do the work||What practices have been put in place to keep people informed, five helpful feedback, and recognize success as a total network?|